Returns & Refund

Returns

We want you to love your Bigberyl purchase! However, if something isn't right, our team is here to help. Contact us at support@bigberyl.com and we will get back to you within 24 hours.

Return Eligibility

We accept returns for defective, damaged, or incorrect items. Our return window lasts 10 days from the date your order is delivered. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Do not ship a product unless your return has been approved.


Full Refunds & Exchanges

You are eligible for a full refund (or a free replacement) if:

  • The product received is defective or damaged.

  • You received the wrong item (e.g., incorrect design or color or a completely different item)

Return Shipping Costs

Customers are responsible for all return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your total refund. If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

  • Approved Refunds: A credit will automatically be applied to your credit card or original method of payment within several business days.

  • Processing Fees: Please note that a 5% bank payment processing fee will be deducted from your total refund amount.

  • Partial Refunds: Any item that is returned not in its original condition, is damaged, or is missing parts for reasons not due to our error may only be eligible for a partial refund.

Late or Missing Refunds

If you haven’t received your approved refund yet, please double-check your bank account. Next, contact your credit card company and your bank, as it often takes some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please reach out to us at support@bigberyl.com.